People enjoy working at National, which means you're likely to enjoy doing business with us. All our staff are highly trained and have the power to make decisions that resolve customers' queries (we're not keen on hierarchies). In fact, we were the first major car rental company to win an Investors in People award.
We also have the largest fleet in the UK (average of 37,000), with a wide range of models and approaching 160 branches across the UK.
Outside the UK, our global network gives you access to more than 80 countries, 3,800 rental locations and a fleet of approximately 300,000.
Our customer service
We know that good customer service makes all the difference. We have a team dedicated solely to creating new customer initiatives, and our Vision programme aims to continually improve our service standards – by building long-term relationships with customers and by coming up with clever solutions to people's difficulties.
We work with business customers to provide the most appropriate and cost-effective service for the business' needs. We draw up a specially tailored account development plan with each business we work with.
We're particularly proud of some of our achievements (apart from the size of our network and the quality of our service):
Most of all, we're continually trying to innovate – both by finding technological solutions and by listening to what our customers say they'd like.
We hope you enjoy using our services.
* (Source: Datamonitor. European Car Rental Report 2006.)