Terms and Conditions

Cancellation Charges

We will not charge for reservations cancelled 7 days or more before your pick up time. If you cancel your booking after this time, the following charges apply:

• If you cancel your booking less than 7 days before pick up time, you will be charged either the full cost of your booking or up to a maximum of £20 whichever is the lesser.
• If you cancel your booking less than 24 hours before your pick up time, you will be charged either the full cost of your booking or up to a maximum of £50, whichever is the lesser.

In the event of a cancellation, your credit card will be refunded, less the above charge.

No-shows & late or early arrivals

Your vehicle will be held for 2 hours from the specified reserved time. After this time we cannot guarantee a vehicle will be available upon arrival.

For all airport bookings, however, where a flight number has been supplied the vehicle will be held until the flight has landed and cleared. Where a flight delay results in a customer arriving after the station closing time a member of staff will wait for the flight to land and clear. If the delay is in excess of one hour after the station closing time an out of hours fee may apply. Where no flight number has been supplied we will hold the vehicle for a period of up to 2 hours or until station closing time, which ever is the earlier. Staff will not wait beyond closing time where no flight number is supplied.

When booking your vehicle please ensure the dates entered are correct, if your circumstances change and you require the vehicle on different dates/times please amend your reservation online.

Customers who arrive 1 day or more early at our rental stations with a reservation that does not match the current date will not be able to use the reservation reserved online. The branch may be able to offer an alternate reservation but please note the rates will not match the online reservation.

If you fail to collect your car on the specified pick-up date, we reserve the right to charge a no-show fee of either the cost of the booking or up to a maximum of £50, whichever is the lesser. In the event of a no-show, your credit card will be refunded, less the no-show charge.

Unused Rental Days

Please note that any unused rental days on prepaid reservations are non-refundable.

Rules and regulations - check before you travel

If you are planning to drive to abroad, you will need to be aware of your responsibilities to follow driving laws in your destination country. We strongly recommend you make your own investigations before travelling.

The RAC website (www.rac.co.uk/driving-abroad) provides useful information and tips on driving abroad.

Driving abroad in Winter conditions

Whilst driving abroad in winter conditions, legally some countries will have restrictions on the equipment a vehicle should carry or have fitted, this can include snow tyres. Whilst driving abroad its important to adhere to the driving laws in that country. Failure to do so could result in a fine or temporary loss of your vehicle. Snow tyres and snow chains are available to hire for an additional fee and must be requested at time of booking. For online bookings where the pick-up country specified requires snow tyres a charge will normally be added to your reservation and these will be fitted to the vehicle. However, if you are planning to drive cross-border please check country requirements and request equipment be added to your reservation where appropriate by contacting our Call Centre.

We strongly recommend you make your own investigations as to whether or not you will require any additional winter equipment before travelling abroad. The RAC website (www.rac.co.uk/driving-abroad) provides additional information and tips on driving abroad.

Dominican Republic - National

Additional Driver Policy

Additional drivers can be added at a cost of $7.00 USD per day.

Age Requirements

Minimum rental age is 21 for car groups ECMR, ECAR, CCAR, ICAR. Minimum rental age is 25 years for all other vehicles. There is no maximum rental age. Drivers under the age of 25 will be charged a fee of $9.00 USD per day.

Cross Border Policy

Vehicles are not allowed out of the Dominican Republic. Vehicles may not be taken into Haiti.

Delivery / Collection

There are no returns after normal operating hours.  Pick-up/drop-off to hotels in Dominican Republic is restricted. Therefore, clients requesting the service must contact Alamo/National to arrange upon arrival in Dominican Republic. Alamo/National will transport client from hotel to rental facility for processing of rental transaction. Please note this service is available as follows: Free up to 3 miles from rental location. 3-15 miles from rental location a $20 USD fee is applicable. Service not available beyond 15 mile distance from rental location.

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer’s financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 1000.00 USD. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies.

License Requirements

Customers must have valid drivers license from country of origin. Customers must show passport and return airline ticket.

One Way Rentals

All one way rentals must be booked in advance and are subject to availability.  One way charges apply, payable at time of rental.  Refer to One Way drop charges.

Out of Hours Policy

Out of hours pickups and returns are not available.

Payment Policy

All major credit cards are accepted American Express, Diners Club, MasterCard, Visa, Discover. Tour/Travel and Corporate vouchers accepted. No cash rentals permitted.A $1000 authorization will be placed on credit card upon rental of vehicle. This authorization amount may be used toward damage or late charges in the event  vehicle is returned with damage and insurance was not purchased and/or late charges are assessed.

Refuelling Policy

Pick up and return full or surcharge of $9.21/gallon USD (350/gallon DOP) will apply. Prepaid gas option is available at the rental counter.

Roadside Assistance

For Roadside Assistance is available 24 hour, except in Punta Cana and Puerto Plata. Contact nearest Alamo/National location within Dominican Republic or Corporate Headquarters @ (809)562-1444 during normal operating hours or the following numbers:- Santo Domingo (809)549-8303- Santiago (809)233-8163- Puerto Plata (809)586-1366- Punta Cana (809)959-0434In the case of an accident, customer must complete a police report at nearest precint at the time of incident.

Special Equipment

- Child seats are available at a cost of $9.00 USD per day 3-4 years 18.50lbs-50lbs.- GPS is available at a cost os $10.00 per day/$250 replacement fee. Daily insurance available at $5.00/day to cover any damages and a $75 deductible applies. All rates quoted in USD

Surcharges

10% Airport Concession Fee applicable to all airports (Contracted rates may include the Airport Concession Fee. Refer to the rate sheet.)

Tax

Tax - 16%