The rental office is located in the arrivals hall of the airport terminal. When entering the arrivals hall after passport control and customs you will see our rental desk on the left.
Key Facts & Policies
Rental conditions apply to all additional drivers. An additional driver surcharge is applicable to each additional driver at a rate of 5.00 EUR per day exclusive of VAT and airport/railway fees (where applicable).
AGE REQUIREMENTS - YOUNG DRIVERS
Mini through Economy car groups are available for 19 years old renters.
Compact, Intermediate car groups are available for 21 years old renters.
Fullsize vans and Standard car groups are available for 25 years old renters.
Luxury car groups are restricted to 27 years old or older.
A young drivers fee of 22.00 EUR excluding VAT and airport/railway fees (where applicable) apply to 19-21 years old renters.
A young drivers fee of 11.00 EUR excluding VAT and airport/railway fees (where applicable) apply to 22-24 years old renters.
Young Drivers fee does not apply for Renters aged 25 years or older.
There is no maximum age limit to rent in Italy.
On completion of the booking, it is recommended to carefully check the local Terms and Conditions.
RENTER IS ALLOWED TO DRIVE THE VEHICLE ONLY IN THE COUNTRIES INCLUDED IN THE FOLLOWING LIST ITALY, VATICAN CITY, SAN MARINO, FRANCE, SPAIN, ANDORRA, GIBRALTAR, PORTUGAL, UNITED KINGDOM, IRELAND, GERMANY, BELGIUM, HOLLAND, LUXEMBOURG, THE PRINCIPALITY OF MONACO, SWITZERLAND, AUSTRIA, NORWAY, SWEDEN, FINLAND, DENMARK, LIECHTENSTEIN, SLOVENIA, CROATIA, MONTENEGRO, CZECH REPUBLIC, SLOVAKIA. IN CASE OF TOLLS OR TRAFFIC FINES, AN ADMINISTRATIVE CHARGE MAY APPLY.
CDW - COLLISION DAMAGE WAIVER
Damage Waiver reduces the costs associated with damage of the vehicle subject to the terms and conditions of your rental agreement. An excess amount related to each car category applies. CDW daily rates are 35.00 EUR or less and excess ranges are 2000.00 EUR or less depending on car category. In cases of driver negligence or in violation of applicable laws, road regulations of the country where the vehicle is being driven CDW coverage is invalid. In these cases, the renter will incur the entire financial loss suffered by the Lessor.
All vehicles are delivered with a full tank of petrol and must be returned in the same condition. If the vehicle is returned with less than a full tank, in addition to petrol shortage an extra charge of 35.00 EUR plus railway or airport fees and VAT for refueling service will apply.
There is a requirement in certain parts of Italy from November to April to have snow chains in the vehicle or to have winter tires installed on the vehicle. This requirement applies regardless of the current weather conditions. Before you pick-up your car please check if your travel route is subject to this regulation (see www.poliziadistato.it for more information).
Vehicles equipped with winter tires may be available at the time of rental for an additional fee (please ask staff when you show up to pick up the rental vehicle). Snow chains can be rented for an additional cost of 4.50 Euro per day plus Airport/Railway fees (where applicable) and VAT (maximum charge of 8 days per rental). Snow chains will be provided with all rentals picked up at locations in Pisa, Florence, Genoa, Turin, Milan, Bergamo, Verona, Conegliano, Treviso, Venice, Trieste and Bologna between November 15th and April 15th and the fee for snow chains will be charged in addition to the daily rate. For your safety, Snow Chains are available on request at other Italian locations at the same cost throughout the year.
ACCEPTED CREDIT CARDS
Credit cards accepted - American Express, MasterCard, Visa, Diners Club.
ACCEPTABLE METHODS OF PAYMENT
All major credit cards are acceptable as well as vouchers. Debit cards and cash are not accepted.
All customers are required to place a deposit taken in the form of a credit card imprint. The deposit is based on an excess amount of 400 EUR and 100 EUR for fuel. Purchasing the Deluxe coverage will result in a lower deposit. The deposit of 500 EUR applies to all customers with the exception of those who purchase the Deluxe Coverage package with the total deposit amount set at 100 EUR.
RENTAL LOCATIONS DO NOT PROVIDE DIRECT ROADSIDE ASSISTANCE TO THE CUSTOMER. THIS SERVICE IS HANDLED BY AN ITALIAN ROADSIDE ASSISTANCE COMPANY (ACI GLOBAL) ON BEHALF OF THE RENTAL LOCATION. THIS SERVICE IS AVAILABLE 24/7. FREE TOLL ASSISTANCE NUMBER (ONLY WITHIN ITALY) 800.020.670. INTERNATIONAL ASSISTANCE NUMBER +39.02.66165125. ROADSIDE ASSISTANCE IS PROVIDED WITH THE RENTAL IN CASE OF MECHANICAL BREAKDOWN NOT DUE TO DRIVER NEGLIGENCE OF WILLFUL MISCONDUCT. CUSTOMERS HAVE THE OPTION TO PURCHASE ROADSIDE PLUS WHICH INCLUDES FREE TOWAGE IN CASE OF ACCIDENT. ROADSIDE PLUS IS AVAILABLE FOR AN ADDITIONAL CHARGE OF 2.00 EUR PER DAY PLUS AIRPORT/ RAILWAY FEES. WITH BOTH ROADSIDE ASSISTANCE AND ROADSIDE PLUS THE CUSTOMER WOULD BE RESPONSIBLE FOR THE COST OF THE TOWING IF BREAKDOWN OR ACCIDENT WAS A RESULT OF DRIVER NEGLIGENCE OR WILLFUL MISCONDUCT.
A valid driving license held for a minimum of one year is mandatory. The driving license must be valid for international use; otherwise the national license must be fully translated by an embassy or by an equivalent authority and must be readable in Latin characters. The photo is mandatory and must be accompanied by a document of identity, always readable in Latin characters, where the home address is indicated. The national license, the translation and the passport must be under the same name and must be produced at the same time.
For some car groups (such as special cars with automatic transmission, premium, luxury or minivan) the renter is required to present a second credit card. In this case one of the two credit cards will have to belong to one of the following credit card companies: American Express, Diners or Visa Gold.
Currently only the LWAR – Luxury wagon automatic car group requires the renter to present a second credit card.
CUSTOMER QUALIFICATION. In the event that the customer does not have the proper requirements for qualification, including in particular: 1.Does not have a credit card in his name 2. Provides a credit card to guarantee an Electron card, a debit card and or rechargeable 3. The credit card does not cover the deposit and the cost of any additional services 4. Is not in possession of a valid driving license for at least one year 5. Does not have a valid driver's license for international use (for foreign citizens) 6. Is less than 19 years (the minimum age for driving) or has booked a car group not compliant with the company rental age policy. 7. Is more than 74 years 8. Refuses to provide address and availability details 9. Refuses to provide home's address and e-mail address NO REFUND WILL BE DUE ON THE BOOKING; eventual prepaid amounts will be retained as penalties. National always reserves the right - at its sole discretion - to ask for a second credit card or to decline the rental when the guarantees offered by the customer are not considered sufficient, or any other major issues make the customer not eligible for rental.