Missing Miles

Airplane taking off

We are only able to process missing mile claims within a year of the rental being completed. Please wait 2 months after your rental is finished before requesting missing miles, our Frequent Flyer team will not be able to submit missing mile requests for rentals that has finished shorter than 2 months from the rental complete date. The main driver must be the Flying Club member card holder.

Please, send your claim to airline_inquiry@mailca.custhelp.com with the required information below:

  • Carrier
  • Frequent Flyer Number
  • Title
  • First name
  • Last name
  • Telephone Number
  • Reservation or Rental Agreement Number
  • Email Address
  • Rental Country
  • Rental Location
  • Rental Start Date

Why choose National Car Rental?

  • Competitive fully inclusive prices
  • Award-winning customer service
  • No hidden charges
  • No credit card fees
  • Free breakdown assistance included with every USA rental. This covers you in the event of any mechanical failure that is not considered to be the customer's fault. If you wish, additional chargeable options are available to you at the pick-up branch.
  • No cancellation fee if you cancel your booking more than 7 days prior to collection