Upon arrival, please proceed to the National Car Rental counter.Please proceed to the National Car Rental location. Continue to the counter to obtain your rental agreement.
Key Facts & Policies
Additional drivers must meet same rental qualifications as the renter. Additional drivers must appear at the rental counter with the primary renter. An additional daily fee may apply for any additional drivers.
Minimum age to rent a vehicle is 21, except in NY and MI, where the minimum age to rent is 18.Rental rates may be higher for renters and additional drivers under the age of 25.Certain specialty and larger sized vehicles may not be available for rentals when the renter or additional driver is under 25.
Vehicles rented in Canada can be driven throughout Canada and the US.
Vehicles cannot be driven into Mexico.
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1: Prepay Fuel
This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas.
Option 2: We Refill
This option allows the renter to pay National at the end of the rental for gas used but not replace. Price per litre will be higher than local fuel prices.
Option 3: You Refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.
Customers who reside in the United States, U.S. Territories, or Canada
Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. Digital licenses are not accepted. The driver's license must be valid for the entire rental period.
Members of the United States Armed Forces who are on active duty may present an expired home state license under the following conditions:
They also present an Active Military ID, and
They are in compliance with their military extension policy of the state which issued the license. These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information.
Customers travelling to the U.S. and Canada from other countries
It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws. The following practices are used to ensure the customer is presenting a facially valid license at the time of rental.
Customers traveling to the United States and Canada from another country must present the following:
Their home country driver’s license, and
If the home country license is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish, etc.) an International Driver’s Permit is recommended, but not required, for translation purposes in addition to the home country license.
If the home country license is in a language other than English and the letters are not English (i.e.alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver’s Permit is required.
If an International Driver’s permit cannot be obtained in the home country, another professional, type-written translation may be substituted. In either case the home country license must also be presented.
Customers may not rent a vehicle solely with the International Driver’s Permit. The International Driver’s Permit is a translation of the individual’s home country license and is not considered a license nor is it considered valid identification.
In some locations, including but not limited to offices in Arizona, California, Georgia, New Mexico, Nevada, and Texas, customers may be asked to provide additional valid government-issued documentation.
Photocopies of Driver’s Licenses are not accepted
“Learner’s Permits” are not accepted.
Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted.
Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license. Additional Government-issued identification may be required.
The following forms of payment are accepted at the end of the rental.
Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location. Additional authorizations from your account will be obtained to cover the cost of the rental charges. This location is not responsible for any overdraft fees incurred.
Renter may purchase Roadside Plus (RSP) from Owner for an additional fee. If Renter purchases RSP, Owner agrees, subject to the actions that invalidate Loss Damage Waiver, to contractually waive Renter’s responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, the vehicle will be towed. Cost of a replacement tire is not covered by RSP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Roadside Plus services are only available in the United States and Canada. If Renter does not purchase RSP, or RSP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RSP does not apply in Mexico. For roadside assistance call 1-800-268-9711.
All renters and additional drivers must be 21 or older, have a valid driver's license and a major credit card in their name. Driver's licenses are accepted from any USA state or territory, from a Canadian province or from an international country. Licenses from outside the USA or Canada also may require an international driver's permit. International driver's permits are valid only if presented with the original local license. International renters require a valid passport; the name on the passport must match the name on the driver's license. Individuals with learner's permits are not eligible to rent. U.S. government employees ages 18 or older will not incur a young driver surcharge when renting for authorized government travel. This is only a summary. For additional details, please reference the Driver’s License Information Policy.
The underage surcharge for drivers between the ages of 21 and 24 is $14.99 USD per day. Renters between the ages of 21 and 24 may rent the following vehicle classes: Economy through Full Size cars.
NON CREDIT CARD DEPOSITS –
Debit cards are not accepted at the time of rental.
DEPOSIT AMOUNT –
A deposit including an additional 20% more than the cost of the rental will be taken at the time of rental, and the funds will not be available for use until after the vehicle has been returned. Cash, prepaid cards and money orders are not acceptable methods of deposit. This location is not responsible for any overdraft fees incurred.
Our TollPass Program is our electronic toll collection program which allows our renters to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay cash. In addition, many toll plazas have converted to all electronic tolling and removed the option for travelers to stop and pay cash at toll plazas.
The TollPass Program is offered in different ways, depending on where you rent. Visit the websites below for more information.
• Northeast US (including regions in the Midwest):
• Chicago Metropolitan Area:
• Golden Gate Bridge and Northern California Bay Area:
• Southern California:
• CO, FL, TX, NC, GA, WA, PR, and Ontario Canada:
• Louisville KY:
To view our entire coverage map, go to https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes.html and click on Coverage Map.
TollPass products not available at all locations or at locations operated by a Licensee. Please refer to your rental locations policies and/or offerings for toll products to determine availability of TollPass programs.