The car rental counter is located in the Terminal 2 Parking Garage. Terminal 1 Arrivals: Take the Car Rental Shuttle to Terminal 2. Terminal 2 Arrivals: Follow signs to the Car Rental Center. Proceed to our counter located on the ground floor.
Rental conditions apply to all additional drivers. A fee of 10.00 EUR per day, with a 10 day maximum (100.00 EUR) excluding VAT, applies.
To rent a vehicle, the renter must be age 21 or over for categories Mini and Economy, 24 and over for Compacts, Intermediates, Standards, SUV, Monospaces, 30 for Premiums and Luxury vehicles, and 23 for Vans. All drivers under the age of 25 will be subject to an additional daily charge. Drivers must have held a licence for a minimum of one year.
Vehicles can be driven in Andorra, Austria, Belgium, Denmark, Finland, Germany, Great Britain, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden and Switzerland. A surcharge of 55.00 EUR will apply for all cross border travels which is payable at the rental counter. Vehicles must be returned to France mainland.
In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorisation. Any movement of the vehicle outside of pre-authorised countries will be in breach of the Rental Terms and Conditions. Liability will arise accordingly.
Please note that we are unable to provide any additional equipment that may be compulsory for driving abroad (e.g. breathalysers, warning triangles, first aid kits etc.) and this responsibility rests on the driver. Customers are therefore required to be aware of any requirements of the destination and any countries or regions customers might travel through. A list of requirements is available from websites such as the AA at: www.theaa.com.
Damage Waiver (DW) reduces the liability of the renter in the event of damage to or theft of the vehicle. If DW is not included in the reservation, the renter has full liability for the vehicle. DW is available for purchase and reduces the applicable excess to zero for all cars and SUVs. For Small Vans the excess can be reduced to 250 EUR, for Medium and Intermediate Vans to 300 EUR and for Luton Vans with Tail Lift to 350 EUR.
If included in the reservation, the excess amount is 1500 EUR for Mini, Economy, Compact and Intermediate Cars and Compact SUVs. Standard vehicles, Minivans with up to 7 seats and all other SUVs have an excess of 2500 EUR. Elite, Premium and Luxury vehicles and 9-seater Passenger Vans have an excess of 3500 EUR.
Small Vans have an excess of 1500 EUR, Medium and Intermediate Vans 2500 EUR and Luton Vans with Tail Lift 3500 EUR.
Before purchasing DW it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If DW is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. DW is not insurance.
Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle may contact our damage recovery department. Please email firstname.lastname@example.org.
All rentals where the vehicle is not returned to the same location as it is collected from will be subject to a one way fee. The one way fee varies based on car category, location and pick up date. The exact amount of the one way fee will be displayed during the reservation process when entering the dates, desired route and car category.
Excess Protection (EP) is an optional coverage available only if Damage Waiver (DW) is included in the rate. EP reduces the applicable Damage Waiver excess amount to zero for all cars and SUVs. For Small Vans the excess can be reduced to 250 EUR, for Medium and Intermediate Vans to 300 EUR and for Luton Vans with Tail Lift to 350 EUR.
If EP is not included in the reservation, it is available for purchase. Before purchasing EP it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If EP is declined, the renter will be required to pay these charges up to the Damage Waiver excess amount and seek compensation through their carrier of personal coverage. EP is not insurance.
If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refuelling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch, plus a refuelling charge of 15 EUR. Unused or excess fuel will not be refunded.
Personal Accident Insurance/Personal Effects Coverage (PAI/PEC) is offered for an additional daily charge. PAI/PEC provides the renter and renter's passengers with accidental death benefits, injury expense benefits and insures the personal effects of the renter and passengers while they travel. This is a summary only. The purchase of PAI/PEC is optional and not required to rent a car. The coverage provided by PAI/PEC may duplicate your existing coverage and you may wish to determine if your personal coverage is adequate. The PAI/PEC insurance coverage cannot exceed 44 days and / or a total amount of 200 € charged regardless of the duration of the rental period and is conditional on your compliance with the terms and conditions of the rental agreement.
All major debit and credit cards (issued by either Visa, Mastercard or American Express) are accepted. All cards presented must be in the renter’s name. Prepaid cards, Maestro, Visa Electron, V Pay, cards for electronic use only and cards distributed by neobanks are not accepted.
A security deposit plus the estimated cost of the rental will be taken at the time of rental. For the categories Mini, Economy, Compact, Intermediate, Standard and People Carriers a deposit of 250 EUR is required. For Elite, Fullsize, Premium and Luxury Cars and Convertibles, the deposit is 1000 EUR. Vans require a deposit of 500 EUR. Cash and ‘cheques vacances’ are accepted as forms of payment but only at the end of the rental. The initial charges must be taken on a valid debit or credit card.
Roadside Assistance Protection (RAP) is an optional product and allows customers to waive financial responsibility for tyres (excluding the rim), replacement keys costs and all recovery and call charges imposed by our chosen roadside assistance providers as result of a fault caused by renter error. RAP does not apply if there is a breach of the rental agreement. Before purchasing RAP, it is advised to determine if a personal coverage is adequate to cover these charges. If RAP is declined, the renter will be required to pay any applicable charges and seek compensation from the carrier of personal coverage. RAP is not insurance.
All drivers must present a full valid and unexpired driving licence. If the driving licence is written in a language and characters different to those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licences from countries who are not part of the International Driving Permit Agreement should carry a certified translation.
All renters must provide a valid identity card or passport. All drivers must have held their full licence for a minimum of 1 year. All local renters must provide proof of home address in France with a utility or phone bill. Customers picking up at Charles de Gaulle Airport must provide a local landline telephone number and a valid boarding pass or TGV train ticket showing arrival at Roissy Charles de Gaulle Airport within 24 hours of the rental start date. Local train tickets from Paris cannot be accepted.
Please note that we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organisation.
Upon the United Kingdom leaving the European Union (EU) the requirements for UK driving licence holders driving in EU member states may change. Please check requirements before travelling. Government advice may be found at https://www.gov.uk/driving-abroad.
IMPORTANT WINTER DRIVING MESSAGE FOR FRANCE
A new law has come into effect for driving in snow and ice-prone areas of France. Between November 1 and March 31, all drivers in these regions must have winter tyres fitted or carry snow chains or snow socks in their vehicles.