London Waterloo Train Station Car Hire

Additional drivers must meet all renter requirements. Additional drivers can be added to the rental agreement if they visit any rental location and present their driving licence. A daily surcharge of 18.33 GBP will apply at airport locations and 15.60 GBP at all other locations.

The minimum age to rent for all vehicles is 30. Renters aged 25 or older may rent cars and SUVs of the categories Mini, Economy, Compact, Intermediate and Standard, Small People Carriers as well as Vans. No additional surcharges apply. Renters aged 19 years or older who have held a full driving licence for at least one year, can access a vehicle through Enterprise Car Club. Find more information at www.enterprisecarclub.co.uk.

Customers who collect a vehicle from the UK mainland and wish to drive within the Republic of Ireland or mainland Europe are required to purchase European Travel Coverage. European Travel Coverage provides the customers with our written consent (VE103B form) to drive the vehicle in the countries stated below and to access 24/7 international breakdown cover through the AA. 

In all cases, customers must inform the rental branch of their intention to leave the UK mainland with the vehicle and require our authorisation. Customers are required to inform the rental branch with no less than 72 hours’ notice prior to collecting the vehicle to arrange their European Travel Coverage. 

European Travel Coverage is only available to customers paying with a credit card and the vehicle must only be used in the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, Slovakia, Slovenia, Spain, Switzerland, UK. This includes the destination and any countries customers might travel through. Premium, Luxury and Executive vehicles are excluded from the European Travel Coverage product and are therefore not allowed to leave the country. 

Additional charges apply for European Travel Coverage: £125 (1-13 Days), £175 (14-20 Days), £250 (21-28 Days).

Please note that we are unable to provide any additional equipment that may be compulsory for driving abroad (e.g. breathalysers, warning triangles, first aid kits etc.) and this responsibility rests on the driver. Customers are therefore required to be aware of any requirements of the destination and any countries or regions customers might travel through. A list of requirements is available from websites such as the AA at: www.theaa.com. 

Upon the United Kingdom leaving the European Union (EU) the requirements for UK driving licence holders driving in EU member states may change. Please check requirements before travelling. Government advice may be found at https://www.gov.uk/driving-abroad.

Damage Waiver reduces the liability you are responsible for in the event of damage to and or theft of the vehicle. If Damage Waiver is included in your reservation then the excess amounts applicable are:  cars 1000.00 GBP, MINI MPVs, MPVs, commercial vehicles 1150.00 GBP, all premiums and 4x4s  1400.00 GBP. In Northern Ireland the excess on all commercial vehicles is 1400.00 GBP. If Damage Waiver is not included in your booking then it is available to purchase and  the excess amount  for all vehicles is zero.  Customers who can provide independent and verified provision to cover damage and theft to the vehicle may be able to decline Damage Waiver - you may wish to determine if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If you decline Damage Waiver you will be required to pay these charges and then seek compensation yourself from your carrier. Damage Waiver is not insurance.

If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: DRU.UK9Z@erac.com , 0845 604 2881

All rentals where the vehicle is not returned to the same location as it was rented from will be subject to a one-way fee of up to £150. One-way rentals are allowed within all the UK, including Northern Ireland.

Excess Protection is an optional coverage that reduces the applicable Damage Waiver excess (see Damage Waiver terms) to all cars 100.00 GBP, MINI MPVs, MPVs and commercial vehicles  250.00 GBP, all premiums and 4x4s 500.00 GBP. In Northern Ireland the reduced excess on all commercial vehicles is 500.00 GBP. You may wish to check if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If you decline Excess Protection then you are required to pay any applicable Damage Waiver excess and seek compensation from your carrier. The price of Excess Protection varies by vehicle size and the prices are inclusive of VAT. Premium location fee applies to airports.

If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refuelling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch, plus a refuelling charge of 6 GBP. Unused or excess fuel will not be refunded.

Mileage- all vehicles include unlimited mileage.

All major debit and credit cards, issued by either Visa, Mastercard or American Express, are accepted. All cards presented must be in the renter’s name. A security deposit plus the estimated cost of the rental will be taken at the time of rental. Cash, checks, prepaid cards, Diners Club and Discover Card are not accepted. For all Cars and SUVs of the categories Mini, Economy, Compact, Intermediate, Standard, Small People Carriers and Vans a deposit of 200.00 GBP is required. These vehicles may be rented with a debit or credit card. Large People Carriers, Compact Elite, Full Size SUVs and all Premium vehicles require a deposit of 500.00 GBP. For Luxury and Executive vehicles, a deposit of 1000.00 GBP applies. A credit card is mandatory to rent these vehicles.

Airports Only - Debit cards are accepted at the time of rental with a round trip plane ticket or flight itinerary that shows the renter's name and discloses the return date. Debit cards are not accepted from local customers. Local renters must present a valid credit card in the renter's name. If using a payment source registered outside of the United Kingdom, this location cannot be responsible for any fluctuations in the currency exchanges while the deposit is being held.

Roadside Assistance Protection (RAP) is an optional 24-hour emergency service including tyre and glass repair or replacement costs except when part of a larger repair, replacement keys costs and all recovery and call out charges as result of a fault caused by the renter.
RAP does not apply if there is a breach of the rental agreement or if a wrong fuel type is used. The renter pays a flat-rate fee that covers all roadside assistance services. Before purchasing RAP, it is advised to determine if a personal coverage is adequate to cover these charges. If RAP is declined, the renter will be required to pay any applicable charges and seek compensation from the carrier of personal coverage. RAP is not insurance.

All drivers must present a full valid driving licence. If the driving licence is written in a language and characters different to those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licences from countries who are not part of the International Driving Permit Agreement should carry a certified translation.
All renters must provide a valid photo ID such as driving licence, passport or ID card. Visitors to the UK must also provide proof of return travel and accommodation information while in the UK.
Please note that we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organisation.

Please be aware that our Russell Square and Waterloo branches are situated within the London Congestion Zone which operates between 0700-2200 Monday-Sunday. The renter is responsible for paying the congestion fee via www.cclondon.com for each day the vehicle is driven in the zone.