Rental desk is located at the arrivals hall. It is on the right side next to the baggage area. To get to the rental vehicle, walk for 50 meters outside the airport main terminal to the Car Rental parking area.
Key Facts & Policies
Additional drivers must meet all renter requirements. Additional drivers can be added to the contract at any rental branch. The daily surcharge per additional driver is 3.72 EUR excluding airport fee.
After hours is a service provided to pick up and/or drop off a vehicle outside the opening hours. An additional charge of 24.80 EUR excluding airport fee applies and must be paid at the rental counter.
This service charge applies to the following locations and hours:
Airport branches in Heraklion, Rhodes and Corfu from hours 22:00 to 07:30.
Airport branches at Alexandroupolis, Kavala, Kefalonia, Samos, Karpathos, Kalamata from hours 21:00 to 08:00.
Shuttle bus to service off-site locations at Chania airport & Thessaloniki airport from hours 21:00 to 08:00.
Meet & Greet service at airports in Ioannina, Araxos, Preveza, Kos, Lesvos/Mitilene, Mykonos, Chios, Naxos, Paros, Santorini, Zante/Zakynthos, Volos, Skiathos from hours 21:00 to 08:00.
All city stations & hotel desks from hours 21:00 to 08:00.
The minimum age to rent is 21 for categories MINI and ECONOMY. For all other categories minimum age to rent is 23 yrs. Underage 23 yrs old drivers may rent vehicles - CARGO VAN excluded, at a daily surcharge of 12.40 EUR excluding airport fee. There are no restrictions or surcharges for drivers aged 23 and older.
Vehicles can be driven in Andorra, Austria, Belgium, Bulgaria, Bosnia, Croatia, Czech Republic, Denmark, Finland, France, Gibraltar, Germany, Great Britain, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and the Vatican. Vehicles must be returned to the agreed station in Greece. Out of country travels require approval 5 working days prior to the start of the rental. A surcharge for a Third-Party Insurance (TPI) will apply and must be purchased at the rental counter. The charge is 111.60 EUR excluding airport fees per rental and 24,8 EUR excluding airport fees for each rental day for all car groups except VAN, Mini-bus, BMW X1 (MAN and AUT) and BMW X3. A charge of 111.60 EUR excluding airport fees per rental and 37,2 EUR excluding airport fees for each rental day is applicable for VAN, Minibus and BMW X1 (MAN and AUT). BMW X3 (AUT and MAN) is not available for cross border travels. The vehicle is covered by TPI as long as it is driven inside the borders of the country for which it is issued. Roadside assistance while driving abroad is available. To arrange cross border travel please email firstname.lastname@example.org for assistance.
Please update the Collision Damage Waiver Policy (CDW)C01745 GREECE - CDW - NATIONAL to GREECE in all applicable systems to read the following for the NATIONAL BRAND:
Covers the renters’ liability for damages to the rented vehicle - under the condition that the damage is not due to infringement of Road Circulation Code, with a deductible amount of: • 500 EUR plus VAT for car groups MINI & ECONOMY. • 700 EUR plus VAT for car groups COMPACT, COMPACT SPECIAL, COMPACT SUV, INTERMEDIATE, INTERMEDIATE SUV. • 1200 EUR plus VAT for car groups STANDARD, STANDARD WAGON, FULL SIZE, FULL SIZE VAN, INTERMEDIATE CARGO VAN, STANDARD CARGO VAN. • 1700 EUR plus VAT for car groups PREMIUM & LUXURY.
CDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors, car key damage, the antenna, incorrect fuel, during transportation by ferry without prior written authorization by Enterprise at the time of pick up the car, acts of God, Terrorist Attacks, wheels and tires. If CDW is not including to the Rental Agreement, the renter is liable to pay the total amount of the damages of the rented car. The Accident Statement should always be supplemented so that the insurances’ covers will be in effect. If there is a third party involved to an incident, we recommend clients to call the police authorities to the incident. In case of car damage or a car theft, an administration fee (D.A.F.) of 15,00 EUR plus VAT and Airport Fee will be charged to the driver. This charge applies irrelevantly of party at fault. Vehicles returned with stained interior that is not cleaned with normal / common washing, client’s will be charged for 85,00 EUR plus VAT for the biological cleaning of the car. If the driver drives the vehicle off the official road network and the vehicle immobilized, the driver will be charged the cost of towing the vehicle from the roadside assistance.
This is on request service and is available in specific locations in Greece. All rentals where the vehicle is not returned to the same location as it is collected will be subject to a one-way fee. One-way rentals must be requested at the time of booking. Unauthorized one-way drops will be charged at the end of the rental. The one-way fee must be paid at the rental counter.
For further information, the available routes and charges please send your request prior to your arrival to email@example.com.
Renters must return the vehicle with the same fuel level as at the time of pick up. If the vehicle is not returned with the same level of fuel the renter will be charged a refuelling service charge based upon the fuel used. Please contact the local branch for details.
Personal Accident Insurance (PAI) provides cover for the driver for medical expenses up to 350.00 EUR and 15000.00 EUR for loss of life or total permanent disablement per accident.
The cost of PAI is 4.00 EUR per day plus all applicable taxes and surcharges.
VISA and MASTERCARD cards are accepted. AMEX is accepted at all branches except of the following-PARGA, CORFU DOWNTOWN, CORFU ACHARAVI, CORFU HOTELS, MILOS, ZAKYNTHOS, CHANIA DOWNTOWN, RETHYMNO, SAMOS, LESVOS-MYTILINI, KOS, KAVALA, THASSOS.
Debit cards, prepay cards and UNIONPAY are accepted as forms of payment of the rental or to purchase additional products. UNIONPAY is not accepted to Halkidiki, Kos, Milos, Mytilene-Lesvos, Patra, Milos, Santorini, Ioannina, Kavala, Thassos, Volos, Skiathos, Skopelos, Alonisos and Zakynthos.
The deposit amount must be taken on a valid credit card. Please enquire at the local branch for details.
All cards presented must be in the renters name. A security deposit will be blocked to the credit card plus the estimated cost of the rental will be charged at the time of pickup. The deposit that will be blocked on the credit card will be released by the cardholders bank, upon its notification after vehicle return. The car categories Mini, Economy, Compact and Intermediate require a deposit of 290 EUR, Standard, Full-size vehicles and Cargo Vans require a deposit of 390 EUR and Premium and Luxury vehicles require a 1000 EUR deposit.
Roadside Assistance- Free of charge and available 24/7. Contact phone number of the road assistance indicated to the signed R.A. and/or provided by the rental agent at the time of pickup the car. It is recommended to contact the branch directly in the event of required roadside assistance. If the driver drives the vehicle off the official road network and the vehicle immobilized, the driver will be charged the cost of towing the vehicle from the roadside assistance.
All drivers must present a full valid driving licence and a valid identity card or passport. All drivers must have held their full licence for a minimum of 1 year. Renters carrying a driving licence from an EU member state or Switzerland do not require an International Driving Permit. For all other countries a valid International Driving Permit is required along with the national driving licence. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licences from countries who are not part of the International Driving Permit Agreement should carry a certified translation. Please note that we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organisation.
Upon the United Kingdom leaving the European Union (EU) the requirements for UK driving licence holders driving in EU member states may change. Please check requirements before travelling. Government advice may be found at https://www.gov.uk/driving-abroad.
SLP SUPPLEMENTARY LIABILITY PROTECTION (THIRD PARTY LIABILITY) SLP Third Party Liability is included in the rate and covers each person for the amount of up to EUR 1,220,000 for bodily injury and/or death to third parties as well as up to EUR 1,220,000 for third party property damage.