The car rental counter is located in the arrivals hall of the Queenstown Airport Terminal.
Key Facts & Policies
There is no fee for additional drivers.
After hours service is not available at this location. If on a pre booked reservation where a flight number is provided, if the flight is delayed staff will meet the flight.
Minimum rental age is 21 years for car groups and 25 years for all other car groups. There is a young drivers surcharge of NZD 13.00 per day.
The Renter must not use the Vehicle outside the Permitted Area of Use. If the renter takes the Vehicle outside the Permitted Area of Use their Liability for any loss or damage will increase and any optional damage waiver selected void.
Vehicles may not be driven above the snow line from June to October, on beaches, in watercourses or rivers.
"Permitted Area of Use" means the area in which the Vehicle may be driven. The Permitted Area of Use is limited as described on our Terms and Conditions.
Parts of New Zealand are not suitable for access by rental vehicles. You must not take the Vehicle:
(i) Off road; means any area not a legally designated public road
(ii) on Unsealed roads; means a legally designated public road, that is formed but not sealed with a hard materials such as bitumen, asphalt or concrete (Unless ULDL is purchased)
(iii) to Snow areas; means any area were snow or ice is present on the ground or any area where it is recommended or required that snow chains are fitted to any vehicle(unless Snow Cover is purchased)
(iv) between the North and South Islands in either direction or on to any island other than mainland New Zealand's North or South Islands. Will change with one-way-rental policy development-note to us
(v) through any river, creek, ford, stream, flood areas or tidal crossings
(vi) on the following roads: Ball Hutt (Mt Cook), Skippers Canyon (Queenstown), 90 Mile Beach (Northland) and the coast road to Russell (Northland)
(vii) on all roads north of Colville on the Coromandel Peninsula, the Tapu to Coroglen road(all parts east of Rapaura Gardens), the 309 road from Coromandel to Kairnarama and the Blackjack Road from Kuatuna and Opito and Lake Waikarimoana Rd State Highway 38 (Central North Island)
(viii) or on the following highways in the South Island between the hours of 2200 and 0600 local time from April 1 until October 31; State Highway 6 and 8, between Twizel and Queenstown; The Milford Road between Te Anau and Milford Sound; State Highway 6 between Franz Joseph and Wanaka; or Arthurs Pass.
All vehicles rented come with a standard cover as below-
Economy, Compact, Intermediate-Midsize, Standard, Full Size- 4,600.00 NZD including GST
Compact SUV, Intermediate-Midsize SUV, Standard SUV, Full Size SUV, Full Size Elite, Premium, Premium Van- 5,750.00 NZD including GST
Your Loss or Damage Liability - LDL is the amount payable by you in the event of loss or damage to the Vehicle even if you are not at fault. Your liability includes damage to the vehicle, damage to other vehicles, a Claims Administration Fee, loss of use, towing and more. For a small daily fee you can reduce your damage liability. With the purchase of CDW Collision Damage Waiver you will only be liable up to the nominated liability for the cost of repair to your vehicle or any third parties vehicle or property.
Economy, Compact, Intermediate-Midsize, Standard, and Full Size ranges from 14.00 NZD and 17.00 NZD depending on the rental location.
Compact SUV, Intermediate-Midsize SUV, Standard SUV, Full Size SUV, Full Size Elite, Premium, and Premium Van ranges from 14.00 NZD and 20.00 NZD excluding GST per day depending on the rental location. Collision Damage Waiver reduces your damage liability to 340.00 NZD excluding GST.
If another person has caused the damage, National-Redspot will attempt to recover all costs from that person or his-her insurer. The amount paid by you towards damage liability will be refunded to you to the extent National-Redspot is successful in recovering all costs.
Where the Vehicle is hired from a remote Location and driven between sunset and sunrise outside a city province, and loss or damage is the result of a single vehicle accident the renter will be liable for all losses incurred.
The car will be supplied with a full tank of fuel. Customers must return the car with a full tank or refuelling charges of 12.5% will apply.
Customers must present a full and valid driving licence that has been held for at least one year. An International driving licence/permit is not required.
A valid credit card or debit card must be provided for all rentals. For payments we accept all major credit cards, debit cards and cash and for deposits we only accept all major credit cards, we do not accept debit cards or not cash. Charges for options and coverage must be settled at the commencement of the rental together with a deposit (bond). The credit card holder is listed as the hirer and must be present at the time of rental commencement. The credit card deposit by way of authorisation is NZD 200.00.
A credit card fee applies as follows and is applicable to all rental charges excluding the deposit bond; including any optional items purchased and damage liability charges. There is no refund of credit card surcharges:
Redspot and Alamo
American Express, Diners Card - 4.50 pct Excluding GST
Visa, MasterCard - 1.50 pct Excluding GST
All credit cards - 0.80 pct Excluding GST
All Credit Cards - 0.00 pct
Union Pay Cards:
Unfortunately, the rental location cannot accept a card branded only by Union Pay. The rental location accepts Visa and MasterCard with Union Pay logo on the card.
National rental locations do not provide direct Roadside Assistance to the customer. The assistance is provided by MSS on behalf of National. This service is available 24-7 by calling 0800 44 00 66 within the country of rental. If the customer is found to be responsible for any damage to the rental vehicle; additional charges may apply.
We accept current New Zealand, International and overseas licences. Overseas licences that are not easily identifiable as a drivers licence must be accompanied by an International Licence or English translation. Valid driver's licence must be held for a minimum of 12 months.
In New Zealand there is no need for third party compulsory insurance (CTP) as there is a form of insurance scheme managed by the Accident Compensation Corporation (AA) which covers injuries caused by car accidents via a fund by levy that is paid as part of the motor vehicle registration fees. This scheme provides no fault cover, meaning that any person injured as a result of an accident is covered. This cover does not include property or damage to other vehicles. There is no fixed coverage limit per policy.