Our office is situated at the Arrivals Hall of Krakow Airport.
After collecting the baggage please enter the Arrivals Hall. Our office is situated in a row of counters at the right side, just a few meters ahead.
Key Facts & Policies
For each authorized additional driver a charge of EUR 4.00 per day excluding VAT will be applied. Full rental conditions apply to all additional drivers.
After Hours Pickups - After hours service is available at this location with 4 hours minimum advance notice. Please call reservations at 4858 621 08 88 for further information. There is a fee of 36.90 EUR for after hours service. This fee includes VAT.
After Hours Returns - There is a drop box at the counter where the customer should leave the keys. The vehicle should be parked on the level 5 of the multilevel car park which is outside the Terminal T1. Our parking places are in the section “A” of the level 5 with following numbers: 50.., 50.., 50.., 50.., 50… The customer should not leave a copy of the rental agreement with the keys. The customer does not need to leave contact information as this information is always requested from the customer at the beginning of the rental.
All car groups can be driven by customers aged 21 years and above. A young driver fee in the amount of 6.15 EUR including VAT will apply for drivers aged between 21-24 and on the condition they possess a driving license minimum 1 year for car groups - Mini, Economy, Compact, and minimum 2 years for car groups: Intermediate, and Full size.
For groups Standard Van, and Premium, a young driver fee in the amount of 6.15 EUR including VAT will apply for drivers aged between 21-24 and on the condition they possess a driving license minimum 2 years.
Information regarding cross border has to be sent to the rental location together with the reservation or the renter must advise that the vehicle will be taken across an international border at the time of rental. The cost of cross border is 61.50 EUR per rental including VAT.
Cars are permitted to travel into all European countries with the exception of: Albania, Belarus, Bosnia-Hercegovina, Macedonia, Montenegro, Russia, Serbia, Turkey and Ukraine.
There is no minimum length of rental.
Collision Damage Waiver /Theft Protection (CDWTP)covers the renter in cases of damage and/or theft/attempted theft to the rental vehicle with the customer's responsibility limited to the amount of the excess/deductible. This amount depends on car groups and ranges between 396.20 EUR and 1353.00 EUR . CDWTP cost ranges between 9.20 EUR and 18.98 EUR per day plus VAT. CDWTP may be mandatory and included in rates. If CDWTP is declined; in cases of damage/theft of the rented vehicle, the customer will be liable up to the full value of the vehicle.
If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: email@example.com, +48 608 314 987
All vehicles are supplied with a full tank and must be returned in the same condition. The customer must pay for the missing fuel at the end of the rental. It is the customer's responsibility to refuel with the correct fuel type. If the vehicle is returned with less than a full tank, a refueling charge in the amount of 2.00 EUR per liter plus VAT will occur. Fuel prices are subject to change at any time.
Information regarding cross border has to be sent to National together with reservation or the renter must advise that the vehicle will be taken across an international border at the time of rental. The cost of cross border is 61.50 EUR per rental including VAT. Cars are permitted to travel into all European countries with the exception of: Albania, Belarus, Bosnia-Herzegovina, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Macedonia, Montenegro, Romania, Russia, Serbia, Turkey and Ukraine. In order to arrange this type of travel please call the rental location. There is no minimum length of rental.
ACCEPTED METHODS OF PAYMENT: AMEX, DINERS CLUB, MASTERCARD, VISA and JCB credit cards and cash are accepted. Debit cards are not accepted.
SECURITY DEPOSITS (SD): For each rental deposit a credit card (VISA, MASTERCARD, DINERS, JCB and AMEX) is required. Only credit cards are accepted.
Deposit amount will cover CDWTP excess, tank of fuel, administrative fee of 30 EUR and the cost of the rental.
All information for the roadside provider is listed on the rental contract. Roadside assistance is available 24-7.
In case of damage, accident or damaged - lost keys a tow truck from the insurance company is called. If the customer cannot continue his trip with the rented car a replacement will be provided. A phone number of the insurance company 24-7 is given to the customer with the car documents. No fees are charged for roadside assistance in the case of damage or accident. If the customer damages-loses the car keys and in cases of driver negligence or violation of the rental agreement the rental car company will charge the customer for all costs.
In the case of the loss of car documentation, renters will be charged with the contractual penalty to the amount of 100 PLN -incl VAT and for the loss of the vehicle keys the penalty will range between 1000-3000 PLN - excl VAT.
All drivers - primary renter and additional driver's must produce a valid driving licence with a minimum validity of 1 year.
All citizens from EU, EEA member states and countries with international bilateral agreements - Republic of Korea and Japan are allowed to use their driving licence issued by their country of origin within Polish territory at all times.
Customers from USA, Canada and Australia should have a valid International Driving Licence - International Driving Permit - IDP issued by their country of origin.
Citizens of the Republic of China are obliged to submit their driving licence at the Citizens Affairs Department to be authorized by a public notary and be translated by a sworn translator in order to obtain a Polish equivalent.
In addition to valid driving licence, the primary renter must present a valid credit card in their own name.
Supplementary Liability Insurance - Third Party Insurance has coverage limits for third party bodily injury or death cover up to 5,000,000 EUR and for third party property damage, 1,000,000 EUR.