National Car Rental is located in the Welcome Center directly across from Terminal B on site at the Orlando Sanford International airport. Proceed to the counter to obtain your rental agreement and keys
Additional drivers must meet same rental qualifications as the renter. Additional drivers must appear at the rental counter with the primary renter. An additional daily fee may apply for any additional drivers.
Rentals originating in the United States: Most vehicles rented in the US can be driven throughout US and Canada. Some vehicle classes like Exotics, Large Passenger or Cargo Vans, and other specialty vehicles may not be allowed to travel outside of the US. Please reach to the renting location directly for details on cross-border restrictions.
Most locations do not allow travel into Mexico. If you wish to travel into Mexico, you will be required to purchase additional insurance to cover the vehicle while in Mexico. Please contact the branch directly to determine limitations and availability.
Damage waiver, DW, for this branch ranges between 14.99 USD and 39.99 USD per day. DW is offered at the time of rental for an additional daily charge. If the renter accepts DW, National waives or reduces the renters responsibility for loss of, or damage to, the rental vehicle, including but not limited to towing, storage, loss of use, administrative fees and or diminishment of value, subject to the terms and conditions of the rental agreement and applicable laws. DW is not insurance. The purchase of DW is optional and not required to rent a car. The protection provided by DW may duplicate the renters existing coverage. National is not qualified to evaluate the adequacy of the renters existing coverage, therefore the renter should examine his or her credit card protections, automobile insurance policies or other sources of coverage that may duplicate the protection provided by DW.
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1- Prepay Fuel
This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas.
Option 2 - We Refill
This option allows the renter to pay National at the end of the rental for gas used but not replace. Price per gallon will be higher than local fuel prices.
Option 3- You Refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.
Customers who reside in the United States, U.S. Territories, or Canada
Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. Digital licenses are not accepted. The driver's license must be valid for the entire rental period.
Members of the United States Armed Forces who are on active duty may present an expired home state license under the following conditions:
They also present an Active Military ID, and
They are in compliance with their military extension policy of the state which issued the license. These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information.
Customers travelling to the U.S. and Canada from other countries
It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws. The following practices are used to ensure the customer is presenting a facially valid license at the time of rental.
Customers traveling to the United States and Canada from another country must present the following:
Their home country driver’s license, and
If the home country license is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish, etc.) an International Driver’s Permit is recommended, but not required, for translation purposes in addition to the home country license.
If the home country license is in a language other than English and the letters are not English (i.e.alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver’s Permit is required.
If an International Driver’s permit cannot be obtained in the home country, another professional, type-written translation may be substituted. In either case the home country license must also be presented.
Customers may not rent a vehicle solely with the International Driver’s Permit. The International Driver’s Permit is a translation of the individual’s home country license and is not considered a license nor is it considered valid identification.
In some locations, including but not limited to offices in Arizona, California, Georgia, New Mexico, Nevada, and Texas, customers may be asked to provide additional valid government-issued documentation.
Photocopies of Driver’s Licenses are not accepted
“Learner’s Permits” are not accepted.
Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted.
Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license. Additional Government-issued identification may be required.
The following forms of payment are accepted at the end of the rental.
Prepaid gift card
Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location. Additional authorizations from your account will be obtained to cover the cost of the rental charges. National is not responsible for any overdraft fees incurred.
Renter may purchase Roadside Plus (RSP) from Owner for an additional fee. If Renter purchases RSP, Owner agrees, subject to the actions that invalidate Loss Damage Waiver, to contractually waive Renter’s responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, the vehicle will be towed. Cost of a replacement tire is not covered by RSP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Roadside Plus services are only available in the United States and Canada. If Renter does not purchase RSP, or RSP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RSP does not apply in Mexico. For roadside assistance call 1-800-367-6767.
All renters and additional drivers must be 21 or older, have a valid driver's license and a major credit card in their name. Driver's licenses are accepted from any USA state or territory, from a Canadian province or from an international country. Licenses from outside the USA or Canada also may require an international driver's permit. International driver's permits are valid only if presented with the original local license. Individuals with learner's permits are not eligible to rent. U.S. government employees ages 18 or older will not incur a young driver surcharge when renting for authorized government travel. This is only a summary. For additional details, please reference the Driver’s License Information Policy.
The underage surcharge for drivers between the ages of 21 and 24 is $20 per day. Renters between the ages of 21 and 24 may not rent the following vehicle classes: Convertibles, Large SUVs, Premium SUVs, Luxury SUVs, Exotics, 12 Passenger Vans and 15 Passenger Vans.
NON CREDIT CARD DEPOSITS –
Debit cards are accepted at the time of rental with a round trip travel ticket, e-ticket, or travel itinerary that shows the renter's name and discloses a return date and port of entry. The renter's driver's license must not have been issued from the Central Florida area.
A major credit card or debit card in the renter’s name is required on all rentals. If using a debit card please see debit card policy for further qualification information. A deposit equal to the standard estimated cost of the rental will be taken by way of an authorization at the time of rental, and the funds will not be available for use until after the vehicle has been returned. If using a Florida driver’s license, a deposit amount of up to $200.00 USD plus the standard estimated cost of the rental will be required. In all cases, the total amount of the deposit will be at least $200.00 USD. Major credit cards and debit cards are accepted for final payment. National is not responsible for any overdraft fees incurred.
Supplemental Liability Insurance (SLI) (Where available): If SLI is selected and paid for, Owner provides Renter or any AAD with third-party liability protection in an amount equal to the minimum financial responsibility limits applicable to the Vehicle (the Primary Protection). SLI also provides additional third-party liability protection, through an excess liability policy, with limits of the difference between the Primary Protection and a combined single limit of $1 million per accident for bodily injury, death and/or property damage to others arising out of the use or operation of the Owner hire Vehicle by Renter or an AAD, subject to the terms and conditions of the policy. SLI includes Uninsured/Underinsured Motorist (UM/UIM) coverage for bodily injury and property damage in an amount equal to the minimum financial responsibility limits applicable to the Vehicle (the Primary Protection), and additional coverage, through an excess liability policy, with limits for the difference between the statutory minimum underlying limits and $100,000 per accident (for hires commencing in New York, UM/UIM limits are $100,000 per person/$300,000 per accident; for hires commencing in Hawaii, the UM/UIM limits are $1,000,000 combined single limit) or state mandated UM/UIM limit, whichever is greater. OWNER AND RENTER REJECT ANY ADDITIONAL UNINSURED/UNDERINSURED MOTORIST (UM/UIM) COVERAGE TO THE EXTENT PERMITTED BY LAW. SLI, including UM/UIM benefits is provided only when Renter or any AAD are driving the Vehicle. No claim for UM/UIM may be made due to the negligence of the driver of the Vehicle. (Where available): If SLI is selected and paid for, Owner provides Renter or any AAD with third-party liability protection in an amount equal to the minimum financial responsibility limits applicable to the Vehicle (the Primary Protection). SLI also provides additional third-party liability protection, through an excess liability policy, with limits of the difference between the Primary Protection and a combined single limit of $1 million per accident for bodily injury, death and/or property damage to others arising out of the use or operation of the Owner hire Vehicle by Renter or an AAD, subject to the terms and conditions of the policy. SLI includes Uninsured/Underinsured Motorist (UM/UIM) coverage for bodily injury and property damage in an amount equal to the minimum financial responsibility limits applicable to the Vehicle (the Primary Protection), and additional coverage, through an excess liability policy, with limits for the difference between the statutory minimum underlying limits and $100,000 per accident (for hires commencing in New York, UM/UIM limits are $100,000 per person/$300,000 per accident; for hires commencing in Hawaii, the UM/UIM limits are $1,000,000 combined single limit) or state mandated UM/UIM limit, whichever is greater. OWNER AND RENTER REJECT ANY ADDITIONAL UNINSURED/UNDERINSURED MOTORIST (UM/UIM) COVERAGE TO THE EXTENT PERMITTED BY LAW. SLI, including UM/UIM benefits is provided only when Renter or any AAD are driving the Vehicle. No claim for UM/UIM may be made due to the negligence of the driver of the Vehicle. SLI COVERAGE IS IN EFFECT ONLY WHILE ANOTHER AAD OR RENTER IS DRIVING THE VEHICLE WITHIN THE UNITED STATES AND CANADA; COVERAGE DOES NOT APPLY IN MEXICO. ADDITIONAL POLICY EXCLUSIONS INCLUDE: (A) BODILY INJURY TO RENTER, ANY AAD, OR TO THE BLOOD RELATIVES OR FAMILY OF RENTER OR ANY AAD, IF SUCH RELATIVES OR FAMILY RESIDE IN THE SAME HOUSEHOLD WITH RENTER OR WITH AN AAD; (B) PROPERTY DAMAGE TO THE RENTAL VEHICLE; (C) FINES, PENALTIES, EXEMPLARY OR PUNITIVE DAMAGES; (D) BODILY INJURY OR PROPERTY DAMAGE EXPECTED OR INTENDED FROM THE STANDPOINT OF THE INSURED; AND (E) ANY OBLIGATION FOR WHICH THE INSURED OR THE INSURED'S INSURER MAY BE HELD LIABLE UNDER ANY WORKER'S COMPENSATION, DISABILITY BENEFITS OR UNEMPLOYMENT COMPENSATION LAW OR ANY SIMILAR LAW. Note: Any UM/UIM benefits paid are included in the $1 million combined single limit SLI coverage and in no way increase the combined single limit amount referenced above. This insurance coverage is underwritten by Ace American Insurance Company. A benefit summary for SLI is contained within the applicable brochure or, for kiosk renters, by pressing the "Product Details" button (for internet s, see Report SLI claims to Owner using the address and phone number set forth herein.)
Our TollPass Program is our electronic toll collection program which allows our renters to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay cash. In addition, many toll plazas have converted to all electronic tolling and removed the option for travelers to stop and pay cash at toll plazas.
The TollPass Program is offered in different ways, depending on where you rent. Visit the websites below for more information.
• Northeast US (including regions in the Midwest):
• Chicago Metropolitan Area:
• Golden Gate Bridge and Northern California Bay Area:
• Southern California:
• CO, FL, TX, NC, GA, WA, PR, and Ontario Canada:
• Louisville KY:
To view our entire coverage map, go to https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes.html and click on Coverage Map.
TollPass products not available at all locations or at locations operated by a Licensee. Please refer to your rental locations policies and/or offerings for toll products to determine availability of TollPass programs.